help.aviationid.comIdentity and Access Management—Aviation ID User

Guide Guide Introduction Overview Roles Administrator Roles User Role Getting Started Activating your Account Logging in with Identity Provider Navigating Administrator Tasks Adding a New User Adding Multiple Users Editing a User’s Account Suspending a User’s Account Reactivating a User’s Account Deleting a User’s Account Creating a Guest Account Editing a Guest Account Batch Updating Guest Accounts Creating Multiple Guest Accounts Under the Same Company Setting Up E-Mail Preferences Resetting a User’s Permanent Password Using Multi-Factor Authentication Updating your Company Viewing Users Customizing the View Users Page Display Restoring the Default Display of the View Users Page Exporting the View Users Display Verifying Existing User Viewing Non-Active Accounts Resending an Activation E-Mail Making Users Visible Removing User Visibility Requesting Access to an Application for a User Subscribing a User to an Application Batch Subscribing Users to an Application Changing a User’s Access to an Application Suspending a User’s Access to an Application Reactivating a User’s Access to an Application Deleting a User’s Access to an Application Ordering Hardware Tokens Viewing Token Order Status Customizing the Order Status Page Display Restoring the Default Display on the Order Status Page Linking Digital Certificate to a User’s Account User Tasks Activating your Multi-Factor Authentication Device Logging in with a Multi-Factor Authentication Device Authenticating with a Multi-Factor Authentication Device Viewing your Multi-Factor Authentication Settings Resetting your Hardware Token Changing your Password Changing your User ID Switching Accounts Viewing Company Details Changing your Security Questions Requesting Access to an Application Frequently Asked Questions How Do I Activate My Account? How Do I Get a New One-Time Password? How Do I Recover My User ID? How Do I Reset My Password? How Do I Change My User ID? How Do I Unlock My Account? How Do Updates to a User’s Main Account Transfer to the User’s Guest Account? Aviation ID Privacy Policy Contact Us Index Search Introduction Overview Roles This topic describes roles and permissions. Getting Started Activating your Account This topic describes how to activate your Aviation ID account, once your account request has been approved. Logging in with Identity Provider This topic describes how a user logs in to their company using Identity Provider (IDP), instead of Aviation ID. Navigating This topic describes how to navigate the Aviation ID application, including the role-specific tabs. Administrator Tasks Adding a New User This topic describes how a Company Administrator creates an account on behalf of a user. Adding Multiple Users This topic describes how a Company Administrator registers multiple users. Editing a User’s Account This topic describes how a Company Administrator can change a user’s account information and settings. Suspending a User’s Account This topic describes how a Company Administrator suspends a user’s Aviation ID account. Reactivating a User’s Account This topic describes how a Company Administrator reactivates a user’s Aviation ID account that has been suspended. Deleting a User’s Account This topic describes how a Company Administrator deletes a user’s account. Creating a Guest Account This topic describes how a Company Administrator creates a guest account. Setting Up E-Mail Preferences This topic describes how an administrator selects the e-mail notifications they want to receive. Resetting a User’s Permanent Password This topic describes how a Company Administrator resets a user’s permanent password. Using Multi-Factor Authentication This topic describes how a Company Administrator sets multi-factor authentication options. Updating your Company This topic describes how a Company Administrator updates their company’s surrogate e-mail. Viewing Users This topic describes how a Company Administrator views a list of their users and customizes and exports their view. Verifying Existing User This topic describes how a Company Administrator looks up details about a user. Viewing Non-Active Accounts This topic describes how to view a list of users whose accounts have been created but not activated within a specified period of time. Resending an Activation E-Mail This topic describes how a Company Administrator resends an activation e-mail to a user who did not receive it or when the initial activation e-mail is no longer valid. Making Users Visible This topic describes how a Company Administrator can make guest account users visible. Removing User Visibility This topic describes how a Company Administrator removes user account visibility. Requesting Access to an Application for a User This topic describes how an Application Administrator requests user access to an application. Subscribing a User to an Application This topic describes how a Company Administrator subscribes a user to an application. Batch Subscribing Users to an Application This topic describes how a Company Administrator can download templates for batch subscribing users. Changing a User’s Access to an Application This topic describes how a Company/Application Administrator changes a user’s subscription period for an application. Suspending a User’s Access to an Application This topic describes how a Company/Application Administrator suspends a user’s access to an application. Reactivating a User’s Access to an Application This topic describes how a Company/Application Administrator reactivates a user’s access to an application after it has been suspended. Deleting a User’s Access to an Application This topic describes how a Company/Application Administrator removes a user’s access to an application. Ordering Hardware Tokens This topic describes how a Company Administrator orders hardware tokens. Linking Digital Certificate to a User’s Account This topic describes how an administrator links a digital certificate to a user’s account as an enhanced multi-factor authentication (MFA) device. User Tasks Activating your Multi-Factor Authentication Device This topic describes how a user activates their MFA device. Logging in with a Multi-Factor Authentication Device This topic describes how a user logs in to the Aviation ID using their Multi-Factor Authentication (MFA) device. Authenticating with a Multi-Factor Authentication Device This topic describes how a user authenticates with their Multi-Factor Authentication (MFA) device. Viewing your Multi-Factor Authentication Settings This topic describes how a user views their Multi-Factor Authentication (MFA) settings. Resetting your Hardware Token This topic describes how a user can reset their hardware token if their hardware token is locked, due to multiple login failures. Changing your Password This topic describes how a user resets their password. Changing your User ID This topic describes how a user changes their user ID. Switching Accounts This topic describes how a user switches between their Home organization account and a Host or Guest organization account. Viewing Company Details This topic describes how a user views information about their company, including the company’s ID and type, surrogate e-mail, contacts, administrators, and application access. Changing your Security Questions This topic describes how a user resets their security questions. Requesting Access to an Application This topic describes how a user requests access to an application. Frequently Asked Questions How Do I Activate My Account? How Do I Get a New One-Time Password? How Do I Recover My User ID? How Do I Reset My Password? How Do I Change My User ID? How Do I Unlock My Account? How Do Updates to a User’s Main Account Transfer to the User’s Guest Account? Aviation ID Privacy Policy...